Plan inbound routing deliberately.
Use this guide when you are preparing go-live routing, phone-number ownership, and escalation policy.Provision and map the number
Bind the inbound number to the correct telephony connection and tenant boundary.
Attach the right agent
The inbound agent should have a tighter script and clearer escalation policy than a generic outbound sales agent.
Define business-hour behavior
Decide whether after-hours calls route to voicemail, callback workflow, or a lower-priority script.