Choose the right retrieval pattern for the job.

Use webhooks when you need low-latency event handling. Use call-log exports when analysts need wide time windows. Use direct API pulls for near-real-time dashboards that can tolerate polling.

Webhooks

Best for event-driven automation and near-real-time workflows.

Direct API

Best for dashboards and controlled reconciliation jobs.

Exports

Best for warehouse loads, finance review, and historical QA batches.

Decision matrix

Need	Recommended pattern	Notes
Real-time trigger	Webhooks	Build idempotent consumers with replay tolerance
Hourly dashboard refresh	Direct API	Use cursor/page semantics correctly and checkpoint progress
Historical backfill	Export jobs	Prefer async exports for wide date windows

Reliable data pipeline workflow

Capture real-time outcomes via webhooks.
Run scheduled API reconciliation for missed events.
Schedule weekly/monthly exports for audit and finance.
Deduplicate in warehouse by stable session/contact identifiers.

For large datasets, mixing webhook ingestion and export reconciliation gives better correctness than either pattern alone.