Every Callaro call moves through a predictable lifecycle.
1
Dial or resolve inbound
Callaro either places a call from an approved number pool or receives an inbound call that is mapped to the correct tenant, number, and agent context.
2
Load agent configuration
The runtime loads the active agent, voice, script rules, knowledge sources, and action permissions.
3
Run adaptive conversation logic
The model follows the script, branches based on caller responses, and retrieves knowledge when the response requires grounding.
4
Execute actions safely
When the conversation meets the right conditions, Callaro can update CRM fields, log notes, or create a calendar event.
5
Persist outcomes
On call completion, the platform writes the transcript, recording metadata, extracted fields, tool calls, timing, and billing context.
Lifecycle observability map
Operational recommendations
- Alert separately on dial failures, action failures, and persistence failures.
- Use webhook + API reconciliation for high-confidence downstream processing.
- Keep retries idempotent by request/session identifiers.
This lifecycle is designed so teams can choose between push and pull models. You can subscribe to webhooks, query call logs directly, or use both together.