Callaro aims for predictable availability and controlled maintenance windows.

Customers should align on service expectations, incident communication, and integration-side resilience before production launch.

Availability and communication model

Implement retry and timeout policy

Configure exponential backoff for transient failures and keep strict timeout ceilings in all automation workers.

Design idempotent write paths

Billing, CRM updates, and webhook consumers should tolerate duplicate delivery and replay safely.

Monitor endpoint-family health

Separate dashboarding for auth failures, webhook failures, and call execution API failures.

Define escalation ownership

Keep a named primary owner and backup owner for incident response in your integration team.

Severity	Typical trigger	Expected customer action
Critical	Major call execution or API unavailability	Initiate incident bridge, pause non-essential writes, monitor status page
High	Partial degradation (for example delayed webhooks)	Enable fallback/retry mode, notify operators
Medium	Isolated endpoint issues	Queue retries and continue monitored execution

SLA and support commitments may vary by contract tier. Use your enterprise agreement as the governing document for formal service guarantees.