> ## Documentation Index
> Fetch the complete documentation index at: https://developers.callaro.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbound Calling Guide

> Plan inbound routing, agent assignment, and downstream actions for production inbound traffic.

# Plan inbound routing deliberately.

Use this guide when you are preparing go-live routing, phone-number ownership, and escalation policy.

<Steps>
  <Step title="Provision and map the number">Bind the inbound number to the correct telephony connection and tenant boundary.</Step>
  <Step title="Attach the right agent">The inbound agent should have a tighter script and clearer escalation policy than a generic outbound sales agent.</Step>
  <Step title="Define business-hour behavior">Decide whether after-hours calls route to voicemail, callback workflow, or a lower-priority script.</Step>
  <Step title="Validate CRM and calendar actions">Inbound calls often create more booking or support follow-up actions than outbound flows.</Step>
</Steps>

## Production readiness checks

* Validate inbound number ownership and country-level compliance before launch.
* Confirm fallback behavior for after-hours and queue saturation.
* Test voicemail handling and callback creation in CRM.
* Ensure outbound and inbound scripts are separated to prevent wrong prompt behavior.

## Failure scenarios to rehearse

| Scenario             | Expected behavior                        | Owner action                             |
| -------------------- | ---------------------------------------- | ---------------------------------------- |
| No agent available   | Route to fallback workflow               | Notify ops and monitor staffing/capacity |
| Calendar write fails | Call continues, action retries or queues | Investigate integration token/scope      |
| CRM unavailable      | Call outcome still stored in Callaro     | Run delayed CRM reconciliation job       |