> ## Documentation Index
> Fetch the complete documentation index at: https://developers.callaro.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# DNC and Compliance

> Run outreach with opt-out discipline, DNC enforcement, and clean suppression workflows.

# Suppression is a system concern, not a campaign detail.

Callaro provides the primitives, but your compliance program remains your responsibility.

* Import suppression lists before launch.
* Stop future attempts immediately when a contact opts out.
* Track why a contact entered DNC status.
* Keep exports and data retention aligned with your legal obligations.

## Recommended control framework

<Steps>
  <Step title="Centralize suppression management">
    Maintain one source of suppression truth for all campaign operators and APIs.
  </Step>

  <Step title="Audit opt-out propagation">
    Confirm opt-outs propagate to active campaigns, queued calls, and retry workflows.
  </Step>

  <Step title="Set retention boundaries">
    Align transcript, recording, and export retention windows with your policy and contracts.
  </Step>

  <Step title="Run periodic compliance checks">
    Validate DNC hit rate, suppression lag, and deletion request completion cadence.
  </Step>
</Steps>

## Evidence to retain for audits

* Opt-out event timestamp and source.
* Suppression application timestamp.
* User/system that changed suppression state.
* Export/audit trace proving enforcement.

<Warning>
  Never treat DNC as a campaign-local concern. Suppression should be enforced across the relevant tenant or business boundary.
</Warning>